Performance Evaluation of Organizations based on Human Factor Engineering Using FDEA

Soltanpoor Gharibdousti, Maryam; Azadeh, Ali

doi:10.22115/scce.2019.177180.1101

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	Performance Evaluation of Organizations based on Human Factor Engineering Using FDEA
Article 5, Volume 3, Issue 1 - Serial Number 7, Winter 2019, Page 66-92
Document Type: Regular Article
DOI: 10.22115/scce.2019.177180.1101
Authors
Maryam Soltanpoor Gharibdousti ¹; Ali Azadeh²
¹Ph.D. Candidate, Industrial and System Engineering, State University of New York at Binghamton, USA
²School of Industrial and Systems Engineering, College of Engineering, University of Tehran, Iran
Receive Date: 28 March 2019, Revise Date: 15 June 2019, Accept Date: 17 June 2019
Abstract
With the growing rate of incidents at workplace and consequent increase of staff’s dissatisfaction, this study attempts to examine an integrated ergonomic system in a pharmaceutical company. In this study, the organization performance is assessed at different levels. First, an ergonomic questionnaire determines the most effective factors in the efficiency of the system by the means of fuzzy data envelopment analysis (FDEA). The best FDEA model is selected by making perturbation in the data and calculating the correlation between rankings. Then, a standard questionnaire is distributed among the customers and the most important factor in customer satisfaction is discovered. At last, suppliers are ranked based on the most important criteria using Hierarchical TOPSIS method. Next, the most influential factors managers and expert’s performance in health, safety and environment section are measured and strategies are proposed for performance improvement. The information got from performance evaluation can identify the workers performance efficiency.
Keywords
Organization Management; Customer Satisfaction; Human Factor Engineering; Fuzzy Data Envelopment Analysis; Hierarchal TOPSIS; Pharmaceutical Company
Main Subjects
Fuzzy Logic and Fuzzy Systems


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